Help center · Comparison

FAQ page vs knowledge base: which do you need?

A FAQ is a short list of answers. A knowledge base is a place people can explore. Neither one is automatically better.

When a FAQ does the job

Say you're launching a small paid app. People ask about the price, refunds, and whether it works on mobile. Put those answers on one page, close to the pricing or signup button. They can read the whole thing in a minute. That's a good FAQ.

FAQs work well for a handful of short questions, especially before someone signs up. They become hard to use when every answer needs five steps or the page keeps getting longer.

When articles make more sense

Now someone needs to connect their account, change notification settings, or troubleshoot a failed import. Each task deserves its own link. An article can include steps, context, and a note about what to do if something goes wrong. Group several articles under a clear category and you have the beginnings of a knowledge base.

The biggest practical difference is sharing: “Here's how to retry your import” is more helpful than “Scroll halfway down our FAQ.” Individual pages also let a person arrive directly from a search result.

Can you have both?

Yes. Keep a small public FAQ for pre-sale questions and use a help center for product tasks. You can link between them. Don't paste the same full answer in both places: two copies become two things to keep current.

If you only have a few users, don't invent a large structure. Start with the questions you actually hear. As the product grows, turn long FAQ answers into separate articles and link to them from the FAQ.

MVPKit's public help pages support individual articles and categories. A separate FAQ isn't required, but you can write a short “Common questions” article if that's the simplest starting point.