The field notes
Small product, real questions.
You don't need a support department to make your product easier to use. Start with the question someone asked you this week, then build from there.
How to start a help center for a small SaaSWhat to write first when you have ten customers, not ten thousand.
FAQ page or knowledge base?Pick the format that matches the questions you actually get.
Contact form vs support emailWhere should the first customer question land?
Adding a contact form to your websiteA simple setup, plus the small details people tend to miss.
Waitlist vs newsletter before launchTwo different promises to people who give you an email address.
How to organize help articlesKeep a growing help center easy to browse without overthinking it.